FAQs
How do I contact GRVL?
If you’re unable to find our Contact Us page, feel free to email our team directly at Hello@grvl.cc
How do I apply to be an ambassador?
Check out our ambassador page and apply via the link or contact us at hello@grvl.cc with your background and social handles.
Press Enquiries?
Are you a social media influencer, a photographer or a member of the press. Please contact us at Hello@grvl.cc to
reach out to our team with your request.
Will there be new collections coming soon?
Yes! We believe in slow, limited edition drops rather than mass production. Our products are produced with care and consideration and in small batches to reduce discounts and waste. Keep an eye out for new colours, styles, and limited editions launching throughout the year.
Do you sell in stores?
Currently we only sell on www.grvl.cc. If you would like to see GRVL sold in your specialist cycle store, then please let us have their details so we can check them out. If you live in the Chilterns, you can see the clothing at Church Farm Café in Aldbury or you can visit us in our studio to meet the team and try on garments. Please make an appointment first by emailing our team directly at hello@grvl.cc
Can I come and ride with GRVL?
Always up for a ride. Subscribe to our newsletter that will highlight upcoming events and rides.
Where are your garments made?
Our garments are designed in the United Kingdom and crafted with trusted international partners who share our dedication to quality and ethical production. Our principle factory is a leading expert in high performance sportswear and is 100% carbon neutral.
Sizing & Fit Guide
What if my size is sold out?
All of our pieces are made in limited quantities. If your size is sold out, sign up to our newsletter that will inform our followers of new drops-free to email our team directly at hello@grvl.cc
Title
Add the content to appear when the content is expanded
My Order
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery every step of the way. If you can’t find the tracking details, email our team directly at hello@grvl.cc
Can I change or cancel my order after placing it?
If you need to make changes, please contact us as soon as possible. While we’ll do our best to help, we can’t guarantee changes once an order is processed.
What if my size is sold out?
All of our pieces are made in limited quantities. If your size is sold out, sign up to our newsletter that will inform our followers of new drops-free to email our team directly at hello@grvl.cc
Shipping & Returns
Do you offer returns?
Yes, we accept returns within 30 days of delivery, provided items are unworn, unwashed, and in original condition. You’ll also need the receipt or proof of purchase.
How do I start a return?
To start a return, you can contact us at hello@grvl.cc
Can I exchange an item?
Currently, we recommend returning your original item and placing a new order for the piece you would like.
Where do you ship?
We ship worldwide. Delivery options and times will be shown at checkout.
Is international shipping available?
Yes. Duties and taxes may apply depending on your country; these are the responsibility of the customer.
What are your shipping rates and delivery times?
We offer free worldwide shipping on all orders over £150. For orders under £150, shipping is charged at £4.95 within the UK, £14.95 for EU destinations, and £19.95 for the rest of the world. Once dispatched, UK orders typically arrive within 3–4 working days, EU orders within 6–7 working days, and international orders within 12–18 working days.
Tax and Duty charge?
All orders shipping outside the UK may be subject to local taxes and duties. These charges are determined by your country’s customs authority and are outside of our control. We kindly advise you to contact your local customs office for an estimate of applicable fees before placing your order. Payment of any taxes and duties is the sole responsibility of the customer. Orders cannot be cancelled or refused due to non-payment of these charges. If duties and taxes are not settled promptly, your shipment may be destroyed without the possibility of a refund. By placing an international order with us, you acknowledge and accept these terms.
